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Customer Oriented Behavior - Gronfeldt, Svafa
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Customer Oriented Behavior - Taschenbuch

2003, ISBN: 9979545372, Lieferbar binnen 4-6 Wochen Versandkosten:Versandkostenfrei innerhalb der BRD

ID: 9789979545378

Internationaler Buchtitel. In englischer Sprache. Verlag: UNIV OF ICELAND, 195 Seiten, L=239mm, B=157mm, H=13mm, Gew.=367gr, [GR: 27850 - TB/Wirtschaft/Management], [SW: - Business / Economics / Finance], Kartoniert/Broschiert, Klappentext: It is believed that service delivery through full utilization of human resources will become the major tool for competitive advances in the service industry in the coming years and the importance of customer orientation for the success of service organizations has been emphasized in the academic and applied literatures. This book examines an explicit behavioral perspective where the focus is on the extent to which employees engage in direct behaviors specifically designed to benefit customers. This study examines empirically the nature, impact and development of employee customer oriented behaviors. The findings include a step-by-step approach to continuous improvement of service quality and the role of service training programs, employee selection and managerial implications are discussed. It is believed that service delivery through full utilization of human resources will become the major tool for competitive advances in the service industry in the coming years and the importance of customer orientation for the success of service organizations has been emphasized in the academic and applied literatures. This book examines an explicit behavioral perspective where the focus is on the extent to which employees engage in direct behaviors specifically designed to benefit customers. This study examines empirically the nature, impact and development of employee customer oriented behaviors. The findings include a step-by-step approach to continuous improvement of service quality and the role of service training programs, employee selection and managerial implications are discussed.

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ISBN: 9789979545378

Svafa Gronfeldt,Paperback,Series: None Series, English-language edition,Pub by University of Iceland Press Books Books ~~ Business & Economics~~ Customer Relations Customer-Oriented-Behavior~~Svafa-Gronfeldt University of Iceland Press It is believed that service delivery through full utilization of human resources will become the major tool for competitive advances in the service industry in the coming years and the importance of customer orientation for the success of service organizations has been emphasized in the academic and applied literatures. This book examines an explicit behavioral perspective where the focus is on the extent to which employees engage in direct behaviors specifically designed to benefit customers. This study examines empirically the nature, impact and development of employee customer oriented behaviors. The findings include a step-by-step approach to continuous improvement of service quality and the role of service training programs, employee selection and managerial implications are discussed.

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Iceland University Press. New. New. Book is new and unread but may have minor shelf wear. Ships from UK in 48 hours or less (usually same day). Your purchase helps support the African Children's Educational Trust (A-CET). 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Through our work with A-CET we have helped give hundreds of young people in Africa the vital chance to get an education. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry., Iceland University Press

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2003, ISBN: 9979545372

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[EAN: 9789979545378], Neubuch, [PU: University of Iceland Press], Business & Economics|Customer Service

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Details zum Buch
Customer Oriented Behaviour: The Nature, Impact and Development

It is believed that service delivery through full utilization of human resources will become the major tool for competitive advances in the service industry in the coming years and the importance of customer orientation for the success of service organizations has been emphasized in the academic and applied literatures. This book examines an explicit behavioral perspective where the focus is on the extent to which employees engage in direct behaviors specifically designed to benefit customers. This study examines empirically the nature, impact and development of employee customer oriented behaviors. The findings include a step-by-step approach to continuous improvement of service quality and the role of service training programs, employee selection and managerial implications are discussed.

Detailangaben zum Buch - Customer Oriented Behaviour: The Nature, Impact and Development


EAN (ISBN-13): 9789979545378
ISBN (ISBN-10): 9979545372
Taschenbuch
Erscheinungsjahr: 2003
Herausgeber: UNIV OF ICELAND
195 Seiten
Gewicht: 0,367 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 16.04.2008 06:05:03
Buch zuletzt gefunden am 23.02.2017 16:34:25
ISBN/EAN: 9789979545378

ISBN - alternative Schreibweisen:
9979-54-537-2, 978-9979-54-537-8


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