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The Effect of Emotional Labor on Work Outcomes - Ela Ünler Öz
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2011, ISBN: 9783843320573

ID: 736204182

Hochschild (1983), in his book called The Managed Heart, has conceptualized the behaviors and actions that represent the frontline of the employees to the customer as ´´emotional labor´´. He has defined the emotional labor as ´´employees´ management of their emotions and their labor during this management in order to give good services to their customers´´ (Hochschild, 1983). The most important assumption about emotional labor derived from the studies conducted up to date is that organizations bring certain standards to their employees´ behaviors by developing emotional display rules in order to help them in reflecting their emotions to their customers in an appropriate manner (Gosserand, 2003). These standards that have been developed over time have created the necessity of reflecting the emotions that workers do not feel in order to present a good service to the customers. It has been understood that this obligation affected the relationship of the employees with the organization. The aim of this study is to examine the effect of employees´ perception of the emotional display rules on the emotional labor, , and the effect of emotional labor on job involvement and turnover intentions Organizational Behavior Employee Outcomes Emotion Regulation Bücher > Fremdsprachige Bücher > Englische Bücher Taschenbuch 24.08.2011 Buch (fremdspr.), LAP Lambert Academic Publishing, .201

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The Effect of Emotional Labor on Work Outcomes - Ela Ünler Öz
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2003, ISBN: 9783843320573

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Organizational Behavior Employee Outcomes Emotion Regulation Hochschild (1983), in his book called The Managed Heart, has conceptualized the behaviors and actions that represent the frontline of the employees to the customer as "emotional labor". He has defined the emotional labor as "employees' management of their emotions and their labor during this management in order to give good services to their customers" (Hochschild, 1983). The most important assumption about emotional labor derived from the studies conducted up to date is that organizations bring certain standards to their employees' behaviors by developing emotional display rules in order to help them in reflecting their emotions to their customers in an appropriate manner (Gosserand, 2003). These standards that have been developed over time have created the necessity of reflecting the emotions that workers do not feel in order to present a good service to the customers. It has been understood that this obligation affected the relationship of the employees with the organization. The aim of this study is to examine the effect of employees' perception of the emotional display rules on the emotional labor, , and the effect of emotional labor on job involvement and turnover intentions Bücher / Fremdsprachige Bücher / Englische Bücher 978-3-8433-2057-3, LAP Lambert Academic Publishing

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The Effect of Emotional Labor on Work Outcomes - Ela Ünler Öz
Vergriffenes Buch, derzeit bei uns nicht verfügbar.
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Ela Ünler Öz:
The Effect of Emotional Labor on Work Outcomes - neues Buch

2003, ISBN: 9783843320573

ID: 151882051

Hochschild (1983), in his book called The Managed Heart, has conceptualized the behaviors and actions that represent the frontline of the employees to the customer as ´´emotional labor´´. He has defined the emotional labor as ´´employees´ management of their emotions and their labor during this management in order to give good services to their customers´´ (Hochschild, 1983). The most important assumption about emotional labor derived from the studies conducted up to date is that organizations bring certain standards to their employees´ behaviors by developing emotional display rules in order to help them in reflecting their emotions to their customers in an appropriate manner (Gosserand, 2003). These standards that have been developed over time have created the necessity of reflecting the emotions that workers do not feel in order to present a good service to the customers. It has been understood that this obligation affected the relationship of the employees with the organization. The aim of this study is to examine the effect of employees´ perception of the emotional display rules on the emotional labor, , and the effect of emotional labor on job involvement and turnover intentions Organizational Behavior Employee Outcomes Emotion Regulation Buch (fremdspr.) Bücher>Fremdsprachige Bücher>Englische Bücher, LAP Lambert Academic Publishing

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The Effect of Emotional Labor on Work Outcomes - Nler Z., Ela; Unler Oz, Ela
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Nler Z., Ela; Unler Oz, Ela:
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2011, ISBN: 3843320578

ID: 21153330650

[EAN: 9783843320573], Neubuch, [PU: LAP Lambert Academic Publishing], This item is printed on demand for shipment within 3 working days.

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Ünler Öz, Ela: The Effect of Emotional Labor on Work Outcomes
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ISBN: 9783843320573

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Organizational Behavior Employee Outcomes Emotion Regulation Organizational Behavior Employee Outcomes Emotion Regulation Bücher > Wissenschaft > Psychologie

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Detailangaben zum Buch - The Effect of Emotional Labor on Work Outcomes


EAN (ISBN-13): 9783843320573
ISBN (ISBN-10): 3843320578
Gebundene Ausgabe
Taschenbuch
Erscheinungsjahr: 2011
Herausgeber: LAP LAMBERT Academic Publishing

Buch in der Datenbank seit 05.01.2009 10:35:38
Buch zuletzt gefunden am 24.06.2017 08:44:57
ISBN/EAN: 9783843320573

ISBN - alternative Schreibweisen:
3-8433-2057-8, 978-3-8433-2057-3


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