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Satisfaction: How Every Great Company Listens to the Voice of the Customer - Denove, Chris / Power, James D., IV
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Denove, Chris / Power, James D., IV:
Satisfaction: How Every Great Company Listens to the Voice of the Customer - gebrauchtes Buch

ISBN: 9781591841098

ID: 7259532

At last, the ultimate guide to customer satisfaction by the worldas leading authority on the subject For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a companyas commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction. Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insideras perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance. "Satisfaction" opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfactionacovering every type of business from service providers to product manufacturersaand shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices. For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide. Satisfaction: How Every Great Company Listens to the Voice of the Customer Denove, Chris / Power, James D., IV, Portfolio

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Satisfaction: How Every Great Company Listens to the Voice of the Customer - Denove, Chris
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Denove, Chris:
Satisfaction: How Every Great Company Listens to the Voice of the Customer - gebunden oder broschiert

2007, ISBN: 1591841097

ID: 1041828335

[EAN: 9781591841098], Neubuch, [PU: Portfolio, New York], Business & Economics|Consumer Behavior, Business & Economics|Customer Service, Business & Economics|Marketing|General, Business & Economics|Marketing|Research, This is the ultimate guide to customer satisfaction by the world's leading authority. Chris Denove and James D. Power IV, the brains behind the world famous J.D. Power Survey, share their unparalleled knowledge of the influence of customer satisfaction. For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicised and valued worldwide for what they say about a company's commitment to its customers. And now they have created the definitive guidebook on how to boost profits by maximising customer satisfaction. "Satisfaction" opens the vault on years of J.D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share and profits. Denove and Power provide extensive coverage of the various touchstones of customer satisfaction - covering every type of business, from service providers to product manufacturers - and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices. 288 pages.

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Satisfaction : How Every Great Company Listens to the Voice of the Customer - Power, James D., IV; James Power; Chris Denove
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Power, James D., IV; James Power; Chris Denove:
Satisfaction : How Every Great Company Listens to the Voice of the Customer - gebrauchtes Buch

ISBN: 1591841097

ID: 3663904

For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction. Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share and profits. business and investing,communications,education and reference,industries and professions,marketing,marketing and sales,research,skills Marketing & Sales, Penguin Publishing Group

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Satisfaction: How Every Great Company Listens to the Voice of the Customer - Power, James, Denove, Chris
Vergriffenes Buch, derzeit bei uns nicht verfügbar.
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Power, James, Denove, Chris:
Satisfaction: How Every Great Company Listens to the Voice of the Customer - gebunden oder broschiert

2006, ISBN: 9781591841098

ID: 12859434501

Hardcover, Our goal with every sale is customer satisfaction, so please buy with confidence. Every order is shipped the same day or the next day. This is a used book in good condition and may show some signs of use or wear..., All Deals, Business & Investing, Customer Service, General, Hardcover, Printed Books, [PU: Portfolio Hardcover]

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Satisfaction: How Every Great Company Listens to the Voice of the Customer - Chris Denove James Power
Vergriffenes Buch, derzeit bei uns nicht verfügbar.
(*)
Chris Denove James Power:
Satisfaction: How Every Great Company Listens to the Voice of the Customer - gebunden oder broschiert

2006, ISBN: 9781591841098

ID: 11577774070

Hard cover, [ No Hassle 30 Day Returns ] [ Edition: reprint ] Publisher: Portfolio Hardcover Pub Date: 2/2/2006 Binding: Hardcover Pages: 288., Gebraucht, guter Zustand, [PU: Portfolio]

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Details zum Buch
Satisfaction: How Every Great Company Listens to the Voice of the Customer

For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.

Detailangaben zum Buch - Satisfaction: How Every Great Company Listens to the Voice of the Customer


EAN (ISBN-13): 9781591841098
ISBN (ISBN-10): 1591841097
Gebundene Ausgabe
Erscheinungsjahr: 2006
Herausgeber: Portfolio
266 Seiten
Gewicht: 0,458 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 10.10.2007 20:22:52
Buch zuletzt gefunden am 11.08.2017 17:46:06
ISBN/EAN: 1591841097

ISBN - alternative Schreibweisen:
1-59184-109-7, 978-1-59184-109-8


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