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Lead With Your Customer: Transform Culture and Brand Into World-Class Excellence - Mark David Jones, Jeff J. Kober
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ISBN: 9781562867157

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What do successful organizations do that makes them consistently successful? It''s simple and yet, deep-they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World-Class ExcellenceT Model. Supported by the work the authors performed while at Disney, this model builds on the core principles of values, vision, and standards, and the 6-Ps-primary delivery methods of world-class excellence that allows you to transform your organization''s culture and brand. This model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and world-class reputation. Presented in an engaging and straight forward style, with many interesting case studies, this new leadership and customer service offering is dynamite read. Mark David Jones, Jeff J. Kober, Books, Business and Finance, Marketing and Sales, Customer Service, Lead With Your Customer: Transform Culture and Brand Into World-Class Excellence Books>Business and Finance>Marketing and Sales>Customer Service, Association for Talent Development

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Lead with Your Customer! - Mark David Jones
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Hardback, [PU: American Society for Training & Development], What do successful organizations do that makes them consistently successful? It's simple and yet, deep-they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World-Class ExcellenceT Model. Supported by the work the authors performed while at Disney, this model builds on the core principles of values, vision, and standards, and the 6-Ps-primary delivery methods of world-class excellence that allows you to transform your organization's culture and brand. This model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and world-class reputation. Presented in an engaging and straight forward style, with many interesting case studies, this new leadership and customer service offering is dynamite read., Customer Services

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Lead With Your Customer: Transform Culture and Brand Into World-Class Excellence - Mark David Jones, J. Jeff Kober
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Lead With Your Customer: Transform Culture and Brand into World-Class Excellence - Jones, Mark David; Kober, J. Jeff
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Lead with Your Customer! - Mark David Jones; J. Jeff Kober
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2010, ISBN: 9781562867157

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Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence

What do successful organizations do that makes them consistently successful? It's simple and yet, deep-they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World-Class ExcellenceT Model. Supported by the work the authors performed while at Disney, this model builds on the core principles of values, vision, and standards, and the 6-Ps-primary delivery methods of world-class excellence that allows you to transform your organization's culture and brand. This model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and world-class reputation. Presented in an engaging and straight forward style, with many interesting case studies, this new leadership and customer service offering is dynamite read.

Detailangaben zum Buch - Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence


EAN (ISBN-13): 9781562867157
ISBN (ISBN-10): 1562867156
Gebundene Ausgabe
Erscheinungsjahr: 2010
Herausgeber: ASTD
240 Seiten
Gewicht: 0,485 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 18.03.2009 21:42:59
Buch zuletzt gefunden am 15.10.2017 23:00:47
ISBN/EAN: 1562867156

ISBN - alternative Schreibweisen:
1-56286-715-6, 978-1-56286-715-7


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