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Service Management For Dummies - Judith Hurwitz; Robin Bloor; Marcia Kaufman; Fern Halper
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Judith Hurwitz; Robin Bloor; Marcia Kaufman; Fern Halper:

Service Management For Dummies - Taschenbuch

2009, ISBN: 9780470440582

Buch, Softcover, A plain?English guide to managing IT from the customer?s perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands o… Mehr…

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Service Management for Dummies by Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman - Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman
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Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman:

Service Management for Dummies by Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman - gebrauchtes Buch

ISBN: 9780470440582

A plain-English guide to managing IT from the customer's perspectivePractical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its c… Mehr…

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Halper, Fern, Kaufman, Marcia, Bloor, Robin, Hurwitz, Judith:
Service Management for Dummies - Taschenbuch

2009

ISBN: 9780470440582

Paperback, Minor shelf wear Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may s… Mehr…

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Hurwitz, Judith S, and Bloor, Robin, and Kaufman, Marcia:
Service Management for Dummies - Taschenbuch

2009, ISBN: 9780470440582

Trade paperback, New., Trade paperback (US). Glued binding. 314 p. Contains: Unspecified, Illustrations, black & white, Figures. For Dummies., [PU: For Dummies]

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Hurwitz, Judith S.:
Service Management For Dummies - Taschenbuch

2009, ISBN: 0470440589

[EAN: 9780470440582], Gebraucht, sehr guter Zustand, [PU: For Dummies], Very Good Copy. Customer Service Guaranteed, Books

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Details zum Buch
Service Management For Dummies

Manage your business from a services perspective What if technology was designed to serve the business - every time? That's service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. * Define service - identify what the customer wants, how the business can provide it, and which technological tools will make it happen * Who's king? - whether you're the IT manager or the business owner, see how to think like the customer * Standards are key - understand the standards and best practices that can improve quality and reduce costs * Strategically speaking - develop and implement a service management strategy * What's it worth? - assess the costs and return associated with service management * Get down to business - discover how to manage data centers, support services, desktops and devices, IT security, and other business services * See it at work - explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: * How the digital world has altered service * Service management assets and tools * Resources for best practices and standards information * Advice for defining, creating, and maintaining a service management plan * The six layers of service management * How to optimize a data center * Ideas for managing your business assets as services * The role of virtualization and cloud computing

Detailangaben zum Buch - Service Management For Dummies


EAN (ISBN-13): 9780470440582
ISBN (ISBN-10): 0470440589
Taschenbuch
Erscheinungsjahr: 2009
Herausgeber: John Wiley & Sons Ltd
314 Seiten
Gewicht: 0,512 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 2009-09-08T21:43:08+02:00 (Berlin)
Detailseite zuletzt geändert am 2023-09-22T12:14:21+02:00 (Berlin)
ISBN/EAN: 0470440589

ISBN - alternative Schreibweisen:
0-470-44058-9, 978-0-470-44058-2
Alternative Schreibweisen und verwandte Suchbegriffe:
Autor des Buches: fern, judith, hurwitz, kaufman, robin, halper
Titel des Buches: management dummies, self service, computer


Daten vom Verlag:

Autor/in: Judith Hurwitz; Robin Bloor; Marcia Kaufman; Fern Halper
Titel: Service Management For Dummies
Verlag: For Dummies; John Wiley & Sons
336 Seiten
Erscheinungsjahr: 2009-05-29
Gewicht: 0,498 kg
Sprache: Englisch
29,90 € (DE)
Not available (reason unspecified)
187mm x 233mm x 17mm

BC; Hardcover, Softcover / Informatik, EDV/Anwendungs-Software; Informatik und Informationstechnologie; Computer-Ratgeber; End-User Computing; IT Service Management; Other Software (Non-Microsoft); Sonstige Software (außer Microsoft); Sonstige Software (außer Microsoft)

Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Management. Chapter 2: Getting Inside Service Management. Chapter 3: The Customer Is King. Part II: Getting the Foundation in Place. Chapter 4: Service Management Standards and Best Practices. Chapter 5: Implementing ITIL. Chapter 6: Implementing a Service Management Strategy. Chapter 7: Launching into Service Management. Part III: Service Management Technical Foundation. Chapter 8: The Service Management Universe. Chapter 9: The Technical Foundation of Service Management. Chapter 10: Governing the Service Universe. Part IV: Nitty-Gritty Service Management. Chapter 11: Managing the Data Center. Chapter 12: Service Support and the Service Desk. Chapter 13: Desktop and Device Management. Chapter 14: Data Management in a Service Management World. Chapter 15: Virtualizing the Computing Environment. Chapter 16: IT Security and Service Management. Chapter 17: Business Service Management. Chapter 18: Planning the Evolution of the Data Center. Part V: Real Life with Service Management. Chapter 19: Manufacturing. Chapter 20: Health Care. Chapter 21: Retail. Chapter 22: Hospitality. Chapter 23: Education. Chapter 24: Service Provider. Part VI: The Part of Tens. Chapter 25: Ten Service Management Dos and Don'ts. Chapter 26: Ten Swell Service Management Resources. Glossary. Index.

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