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Service Management For Dummies - Judith Hurwitz#Robin Bloor#Marcia Kaufman
Vergriffenes Buch, derzeit bei uns nicht verfügbar.
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Judith Hurwitz#Robin Bloor#Marcia Kaufman:
Service Management For Dummies - neues Buch

2009, ISBN: 9780470440582

ID: 804379085

Manage your business from a services perspective What if technology was designed to serve the business - every time? That's service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. * Define service - identify what the customer wants, how the business can provide it, and which technological tools will make it happen * Who's king? - whether you're the IT manager or the business owner, see how to think like the customer * Standards are key - understand the standards and best practices that can improve quality and reduce costs * Strategically speaking - develop and implement a service management strategy * What's it worth? - assess the costs and return associated with service management * Get down to business - discover how to manage data centers, support services, desktops and devices, IT security, and other business services * See it at work - explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: * How the digital world has altered service * Service management assets and tools * Resources for best practices and standards information * Advice for defining, creating, and maintaining a service management plan * The six layers of service management * How to optimize a data center * Ideas for managing your business assets as services * The role of virtualization and cloud computing Service Management For Dummies Buch (fremdspr.) Taschenbuch 29.05.2009 Bücher>Fremdsprachige Bücher>Englische Bücher, For Dummies, .200

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Service Management for Dummies - Hurwitz, Judith / Bloor, Robin / Kaufman, Marcia
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Hurwitz, Judith / Bloor, Robin / Kaufman, Marcia:
Service Management for Dummies - gebrauchtes Buch

ISBN: 9780470440582

ID: 1522085

Manage your business from a services perspective What if technology was designed to serve the business -- every time? That's service management Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. Define service -- identify what the customer wants, how the business can provide it, and which technological tools will make it happen Who's king? -- whether you're the IT manager or the business owner, see how to think like the customer Standards are key -- understand the standards and best practices that can improve quality and reduce costs Strategically speaking -- develop and implement a service management strategy What's it worth? -- assess the costs and return associated with service management Get down to business -- discover how to manage data centers, support services, desktops and devices, IT security, and other business services See it at work -- explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: How the digital world has altered service Service management assets and tools Resources for best practices and standards information Advice for defining, creating, and maintaining a service management plan The six layers of service management How to optimize a data center Ideas for managing your business assets as services The role of virtualization and cloud computing Service Management for Dummies Hurwitz, Judith / Bloor, Robin / Kaufman, Marcia, For Dummies

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Service Management for Dummies (R) (Paperback) - Judith Hurwitz, Robin Bloor, Marcia Kaufman
Vergriffenes Buch, derzeit bei uns nicht verfügbar.
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Judith Hurwitz, Robin Bloor, Marcia Kaufman:
Service Management for Dummies (R) (Paperback) - Taschenbuch

2009, ISBN: 0470440589

ID: 22425056368

[EAN: 9780470440582], Neubuch, [PU: John Wiley and Sons Ltd, United Kingdom], Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. A plain-English guide to managing IT from the customer s perspective * Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users--both inside and outside the organization--is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business * Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices * This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma Marcia Kaufman (Waltham,MA) is a founding partner of Hurwitz Associates with 20 years of experience in analytics, business strategy, and industry research in business technology. Fern Halper (Waltham, MA) is a founding partner of Hurwitz Associates and has more than 20 years of experience in data analysis, business analysis, and strategy development.

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Service Management for Dummies (R) (Paperback) - Judith Hurwitz, Robin Bloor, Marcia Kaufman
Vergriffenes Buch, derzeit bei uns nicht verfügbar.
(*)
Judith Hurwitz, Robin Bloor, Marcia Kaufman:
Service Management for Dummies (R) (Paperback) - Taschenbuch

2009, ISBN: 0470440589

ID: 22701114495

[EAN: 9780470440582], Neubuch, [PU: John Wiley and Sons Ltd, United Kingdom], Language: English . Brand New Book. A plain-English guide to managing IT from the customer s perspective * Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users--both inside and outside the organization--is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business * Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices * This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma Marcia Kaufman (Waltham,MA) is a founding partner of Hurwitz Associates with 20 years of experience in analytics, business strategy, and industry research in business technology. Fern Halper (Waltham, MA) is a founding partner of Hurwitz Associates and has more than 20 years of experience in data analysis, business analysis, and strategy development.

Neues Buch Abebooks.de
Book Depository International, London, United Kingdom [58762574] [Rating: 5 (von 5)]
NEW BOOK. Versandkosten: EUR 0.57
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(*) Derzeit vergriffen bedeutet, dass dieser Titel momentan auf keiner der angeschlossenen Plattform verfügbar ist.
Service Management for Dummies (R) (Paperback) - Judith Hurwitz, Robin Bloor, Marcia Kaufman
Vergriffenes Buch, derzeit bei uns nicht verfügbar.
(*)
Judith Hurwitz, Robin Bloor, Marcia Kaufman:
Service Management for Dummies (R) (Paperback) - Taschenbuch

2009, ISBN: 0470440589

ID: 22701159802

[EAN: 9780470440582], Neubuch, [PU: John Wiley and Sons Ltd, United Kingdom], Language: English . Brand New Book. A plain-English guide to managing IT from the customer s perspective * Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users--both inside and outside the organization--is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business * Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices * This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma Marcia Kaufman (Waltham,MA) is a founding partner of Hurwitz Associates with 20 years of experience in analytics, business strategy, and industry research in business technology. Fern Halper (Waltham, MA) is a founding partner of Hurwitz Associates and has more than 20 years of experience in data analysis, business analysis, and strategy development.

Neues Buch Abebooks.de
The Book Depository, London, United Kingdom [54837791] [Rating: 5 (von 5)]
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Details zum Buch
Service Management for Dummies

Manage your business from a services perspective What if technology was designed to serve the business - every time? That's service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. * Define service - identify what the customer wants, how the business can provide it, and which technological tools will make it happen * Who's king? - whether you're the IT manager or the business owner, see how to think like the customer * Standards are key - understand the standards and best practices that can improve quality and reduce costs * Strategically speaking - develop and implement a service management strategy * What's it worth? - assess the costs and return associated with service management * Get down to business - discover how to manage data centers, support services, desktops and devices, IT security, and other business services * See it at work - explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: * How the digital world has altered service * Service management assets and tools * Resources for best practices and standards information * Advice for defining, creating, and maintaining a service management plan * The six layers of service management * How to optimize a data center * Ideas for managing your business assets as services * The role of virtualization and cloud computing

Detailangaben zum Buch - Service Management for Dummies


EAN (ISBN-13): 9780470440582
ISBN (ISBN-10): 0470440589
Taschenbuch
Erscheinungsjahr: 2009
Herausgeber: HUNGRY MINDS
314 Seiten
Gewicht: 0,512 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 08.09.2009 21:43:08
Buch zuletzt gefunden am 29.01.2018 18:21:57
ISBN/EAN: 0470440589

ISBN - alternative Schreibweisen:
0-470-44058-9, 978-0-470-44058-2


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