ISBN: 9780471268109

ESSENTIALS OF CRMFull of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the n… Mehr…

ESSENTIALS OF CRMFull of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM."Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence"Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." John Glaser, PhD, Vice President and CIO, Partners Healthcare SystemThe Wiley Essentials Series-because the business world is always changing...and so should you.; PDF; Business,Finance and Law > Finance & accounting > Accounting > Management accounting & bookkeeping, Cambridge University Press<

2004, ISBN: 9780471268109

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-worldexamples, exhibits, and best practices, this handy and concisepaperback will help you stay up to date on the… Mehr…

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-worldexamples, exhibits, and best practices, this handy and concisepaperback will help you stay up to date on the newest thinking,strategies, developments, and technologies in CRM. 'Once again, Bryan Bergeron proves that he is ahead of the curvewhen it comes to understanding the value of customer relationships.This remarkable book is geared not only toward corporate executiveswith mega-investments in CRM, but can also be successfully appliedto the street corner vendor. His articulate and sensitive stylebrings this highly involved subject matter to a level we can allunderstand.' --Michael Cusack, author of Online Customer Care:Strategies for Call Center Excellence 'Managing relationships with customers has become a criticalorganizational competency. Bergeron has done a superb job ofpresenting the breadth, complexity, and nature of CRM. This bookprovides a fabulous and actionable grounding in CRM fororganizational leadership.' --John Glaser, PhD, Vice President and CIO, PartnersHealthcare System The Wiley Essentials Series-because the business world is alwayschanging...and so should you. eBook Bryan Bergeron PDF, John Wiley & Sons Inc, 15.01.2004, John Wiley & Sons Inc, 2004<

ISBN: 9780471268109

Essentials of CRM ab 35.99 € als pdf eBook: A Guide to Customer Relationship Management. Aus dem Bereich: eBooks, Wirtschaft, Medien > Bücher, Essentials of CRM - eBook als pdf von Bryan … Mehr…

Essentials of CRM ab 35.99 € als pdf eBook: A Guide to Customer Relationship Management. Aus dem Bereich: eBooks, Wirtschaft, Medien > Bücher, Essentials of CRM - eBook als pdf von Bryan Bergeron - John Wiley & Sons - 9780471268109<

2004, ISBN: 9780471268109

A Guide to Customer Relationship Management, eBooks, eBook Download (PDF), 1. Auflage, [PU: John Wiley & Sons], John Wiley & Sons, 2004

ISBN: 9780471268109

Essentials of CRM ab 35.99 EURO A Guide to Customer Relationship Management Medien > Bücher, [PU: Wiley]