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Lead With Your Customer: Transform Culture and Brand Into World-Class Excellence - Mark David Jones, J. Jeff Kober
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[SR: 567601], Hardcover, [EAN: 9781562867157], ASTD, ASTD, Book, [PU: ASTD], ASTD, What do successful organizations do that makes them consistently successful? It is simple and yet, rare: they understand their customer s needs and expectations, and then, exceed them. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World Class ExcellenceTM Model. Supported by the many years of experience the authors earned while leaders at Disney, this model builds on the core principles of values and vision, and reveals the 6-Ps primary delivery methods of world-class excellence that allows you to transform your organization s culture and brand. This proven model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and a world-class reputation. Presented in an engaging and straight forward style with many interesting case studies, this new leadership and customer service offering is a dynamite read. Section I: Establishing the Foundation for Excellence Ch. 1: Your Customer Really Is the Key Ch. 2: Leading with Your External and Internal Customers Ch. 3: Achieving Proven Leadership Excellence Ch. 4: Using the World Class Excellence Model to Transform Your Business Section II: Leading the Culture (Chapters 5-10) Section III: Leading the Brand (Chapters 11-16) Section IV: Ensuring Alignment & Integrity Ch. 17: How Service Netting Gets Results Ch. 18: Service Recovery that Really Works Ch. 19: Tips for Leading Implementation Ch. 20: Leading Forward to World-Class Excellence, 2635, Customer Relations, 355561011, Processes & Infrastructure, 3, Business & Money, 1000, Subjects, 283155, Books

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What do successful organizations do that makes them consistently successful? It is simple and yet, rare: they understand their customer s needs and expectations, and then, exceed them. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World Class ExcellenceTM Model. Supported by the many years of experience the authors earned while leaders at Disney, this model builds on the core principles of values and vision, and reveals the 6-Ps primary delivery methods of world-class excellence that allows you to transform your organization s culture and brand. This proven model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and a world-class reputation. Presented in an engaging and straight forward style with many interesting case studies, this new leadership and customer service offering is a dynamite read. Section I: Establishing the Foundation for Excellence Ch. 1: Your Customer Really Is the Key Ch. 2: Leading with Your External and Internal Customers Ch. 3: Achieving Proven Leadership Excellence Ch. 4: Using the World Class Excellence Model to Transform Your Business Section II: Leading the Culture (Chapters 5-10) Section III: Leading the Brand (Chapters 11-16) Section IV: Ensuring Alignment & Integrity Ch. 17: How Service Netting Gets Results Ch. 18: Service Recovery that Really Works Ch. 19: Tips for Leading Implementation Ch. business and investing,industries and professions Business & Investing, ASTD Press

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What do successful organizations do that makes them consistently successful? It''s simple and yet, deep-they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World-Class ExcellenceT Model. Supported by the work the authors performed while at Disney, this model builds on the core principles of values, vision, and standards, and the 6-Ps-primary delivery methods of world-class excellence that allows you to transform your organization''s culture and brand. This model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and world-class reputation. Presented in an engaging and straight forward style, with many interesting case studies, this new leadership and customer service offering is dynamite read. Mark David Jones, Jeff J. Kober, Books, Business and Finance, Marketing and Sales, Customer Service, Lead With Your Customer: Transform Culture and Brand Into World-Class Excellence Books>Business and Finance>Marketing and Sales>Customer Service, Association for Talent Development

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What do successful organizations do that makes them consistently successful? It´s simple and yet, deep-they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World-Class ExcellenceT Model. Supported by the work the authors performed while at Disney, this model builds on the core principles of values, vision, and standards, and the 6-Ps-primary delivery methods of world-class excellence that allows you to transform your organization´s culture and brand. This model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and world-class reputation. Presented in an engaging and straight forward style, with many interesting case studies, this new leadership and customer service offering is dynamite read. Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence Buch (fremdspr.) Bücher>Fremdsprachige Bücher>Englische Bücher, Assn For Talent Development

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ISBN: 1562867156

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Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence
Autor:

Jones, Mark David; Kober, J. Jeff

Titel:

Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence

ISBN-Nummer:

9781562867157

What do successful organizations do that makes them consistently successful? It's simple and yet, deep-they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World-Class ExcellenceT Model. Supported by the work the authors performed while at Disney, this model builds on the core principles of values, vision, and standards, and the 6-Ps-primary delivery methods of world-class excellence that allows you to transform your organization's culture and brand. This model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and world-class reputation. Presented in an engaging and straight forward style, with many interesting case studies, this new leadership and customer service offering is dynamite read.

Detailangaben zum Buch - Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence


EAN (ISBN-13): 9781562867157
ISBN (ISBN-10): 1562867156
Gebundene Ausgabe
Erscheinungsjahr: 2010
Herausgeber: ASTD
240 Seiten
Gewicht: 0,485 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 18.03.2009 21:42:59
Buch zuletzt gefunden am 13.10.2016 01:34:45
ISBN/EAN: 9781562867157

ISBN - alternative Schreibweisen:
1-56286-715-6, 978-1-56286-715-7

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