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Smiling Down the Line: Info-Service Work in the Global Economy - Bob Russell
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ISBN: 9781442609815

ID: 978144260981

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell''s Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded.Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries. Bob Russell, Books, Smiling Down the Line: Info-Service Work in the Global Economy Books, University of Toronto Press, Scholarly Publishing Division

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Smiling Down the Line: Info-Service Work in the Global Economy - Russell, Bob
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Smiling Down the Line: Info-Service Work in the Global Economy - gebrauchtes Buch

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ID: 6750261

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded. Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries. Smiling Down the Line: Info-Service Work in the Global Economy Russell, Bob, University of Toronto Press

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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Russell, Bob
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Russell, Bob:
Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - gebrauchtes Buch

2009

ISBN: 1442609818

ID: 15091015063

[EAN: 9781442609815], Gebraucht, guter Zustand, [PU: University of Toronto Press, Scholarly Publishing Division], Business & Economics|Industries|Media & Communications Industries, Former Library book. Shows some signs of wear, and may have some markings on the inside.

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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Bob Russell
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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Taschenbuch

2009, ISBN: 9781442609815

ID: 455903118

University of Toronto Press, Scholarly Publishing Division, 2009-09-12. Paperback. Very Good. Buy with confidence. Excellent Customer Service & Return policy. Ships Fast. Expedite Shipping Available., University of Toronto Press, Scholarly Publishing Division, 2009-09-12

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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Russell, Bob
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Russell, Bob:
Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - gebrauchtes Buch

2009, ISBN: 1442609818

ID: 14591522049

[EAN: 9781442609815], Gebraucht, wie neu, [PU: University of Toronto Press, Scholarly Publishing Division], Business & Economics|Industries|Media & Communications Industries, Book in almost Brand New condition.

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Details zum Buch
Smiling Down the Line: Info-Service Work in the Global Economy
Autor:

Russell, Bob

Titel:

Smiling Down the Line: Info-Service Work in the Global Economy

ISBN-Nummer:

9781442609815

Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

Detailangaben zum Buch - Smiling Down the Line: Info-Service Work in the Global Economy


EAN (ISBN-13): 9781442609815
ISBN (ISBN-10): 1442609818
Taschenbuch
Erscheinungsjahr: 2009
Herausgeber: UNIV OF TORONTO PR
352 Seiten
Gewicht: 0,522 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 19.03.2010 23:27:44
Buch zuletzt gefunden am 26.06.2016 12:20:23
ISBN/EAN: 9781442609815

ISBN - alternative Schreibweisen:
1-4426-0981-8, 978-1-4426-0981-5

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