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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - Emily Yellin
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ISBN: 1416546898

ID: 5197427

Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating fa?ade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers fo business and investing,industries and professions,politics and social sciences,social sciences Business & Investing, Free Press

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Your Call is (Not That) Important to Us, Why Customer Service is Broken - Yellin, Emily
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2009, ISBN: 9781416546894

März 2009, [ED: Gebunden], [PU: Simon + Schuster Inc.], Neuware, sofort lieferbar. Rechnung mit MwSt. Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad., [SC: 2.50]

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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - Emily Yellin
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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives Author :Emily Yellin 9781416546894 1416546898, [PU: Simon & Schuster]

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Your Call is (Not That) Important to Us - Yellin Emily
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Yellin Emily:
Your Call is (Not That) Important to Us - gebunden oder broschiert

ISBN: 9781416546894

[ED: Gebunden], [PU: Simon& Schuster Inc.], - Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad., [SC: 0.00]

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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - Emily Yellin
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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - neues Buch

ISBN: 9781416546894

ID: 762552261

NA Customer, World, Simon &amp amp amp amp amp amp amp amp amp amp amp amp Schuster

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Your Call is (Not That) Important to Us
Autor:

Yellin, Emily

Titel:

Your Call is (Not That) Important to Us

ISBN-Nummer:

9781416546894

Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad.

Detailangaben zum Buch - Your Call is (Not That) Important to Us


EAN (ISBN-13): 9781416546894
ISBN (ISBN-10): 1416546898
Gebundene Ausgabe
Erscheinungsjahr: 2009
Herausgeber: Simon + Schuster Inc.
291 Seiten
Gewicht: 0,473 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 04.01.2007 02:08:59
Buch zuletzt gefunden am 01.10.2016 19:35:23
ISBN/EAN: 9781416546894

ISBN - alternative Schreibweisen:
1-4165-4689-8, 978-1-4165-4689-4

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