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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - Robin Leidner
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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - neues Buch

ISBN: 9780520085008

ID: 978052008500

Attending Hamburger University, Robin Leidner observes how McDonald''s trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting I feel happy! I feel terrific!Leidner''s fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers'' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work.Some McDonald''s workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald''s in attempting to standardize the workers'' very selves, instilling in them adroit maneuvers to overcome customer resistance.The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture.Richly anecdotal and accessibly written, Leidner''s book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome. Robin Leidner, Books, Business and Finance, Industries and Professions, Insurance, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life Books>Business and Finance>Industries and Professions>Insurance, University of California Press

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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - Robin Leidner
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Robin Leidner:

Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - neues Buch

ISBN: 9780520085008

ID: 978052008500

Attending Hamburger University, Robin Leidner observes how McDonald''s trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting I feel happy! I feel terrific!Leidner''s fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers'' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work.Some McDonald''s workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald''s in attempting to standardize the workers'' very selves, instilling in them adroit maneuvers to overcome customer resistance.The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture.Richly anecdotal and accessibly written, Leidner''s book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome. Robin Leidner, Books, Social and Cultural Studies, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life Books>Social and Cultural Studies, University of California Press

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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - Robin Leidner
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ISBN: 0520085000

ID: 3678760

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!"Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work.Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance.The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture.Richly anecdotal and accessibly written, Leidner's book charts new territory in the soc business and investing,economics,industries and professions,labor and industrial relations,political science,politics and government,politics and social sciences,popular economics,service,social sciences Business & Investing, University of California Press

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Fast Food, Fast Talk - Leinder, Robin / Leidner, Robin
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Leinder, Robin / Leidner, Robin:
Fast Food, Fast Talk - gebrauchtes Buch

ISBN: 9780520085008

ID: 1710087

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy I feel terrific " Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome. Fast Food, Fast Talk Leinder, Robin / Leidner, Robin, University of California Press

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Fast Food, Fast Talk - Service Work and the Routinization of Everyday Life - Leinder, Robin
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ISBN: 9780520085008

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Fast Food, Fast Talk
Autor:

Leinder, Robin; Leidner, Robin

Titel:

Fast Food, Fast Talk

ISBN-Nummer:

9780520085008

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!"Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work.Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance.The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture.Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

Detailangaben zum Buch - Fast Food, Fast Talk


EAN (ISBN-13): 9780520085008
ISBN (ISBN-10): 0520085000
Taschenbuch
Erscheinungsjahr: 1993
Herausgeber: UNIV OF CALIFORNIA PR
278 Seiten
Gewicht: 0,399 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 11.11.2007 07:41:35
Buch zuletzt gefunden am 17.11.2016 14:02:57
ISBN/EAN: 9780520085008

ISBN - alternative Schreibweisen:
0-520-08500-0, 978-0-520-08500-8

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