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Providing Quality in the Public Sector: A Practical Approach to Improving Public Services (Public Policy & Management) - Lucy Gaster, Amanda Squires
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Lucy Gaster, Amanda Squires:

Providing Quality in the Public Sector: A Practical Approach to Improving Public Services (Public Policy & Management) - Taschenbuch

ISBN: 0335209556

[SR: 297278], Paperback, [EAN: 9780335209552], Open University Press, Open University Press, Book, [PU: Open University Press], Open University Press, This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behavior to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included.Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. "Providing Quality in the Public Sector" is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector., 275946, English, 275948, Commercial, Financial, Industrial & Taxation, 275966, Constitutional & Administrative, 275973, Criminal, 275982, Legal System, 275995, Military & Defence, 275996, Private, Property & Family, 276016, Social, 276024, Statutes & Regulations, 275945, Law, 68, Business, Finance & Law, 1025612, Subjects, 266239, Books, 4119261, Academic Sociology, 60, Society, Politics & Philosophy, 1025612, Subjects, 266239, Books, 496570, Constitution & Government, 496556, UK, 496554, Countries & Regions, 275870, Government & Politics, 60, Society, Politics & Philosophy, 1025612, Subjects, 266239, Books, 275915, Political Structure & Processes, 275917, Constitution: Government & the State, 275919, Elections & Referendums, 275870, Government & Politics, 60, Society, Politics & Philosophy, 1025612, Subjects, 266239, Books, 276522, Sociology, 496634, Family & Social Groups, 276303, Law & Disorder, 496644, Methodology & Research, 276447, Population & Demography, 276482, Social Issues, 276530, Sociological Theories, 496640, Sociology of Work, 276411, Social Sciences, 60, Society, Politics & Philosophy, 1025612, Subjects, 266239, Books

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ISBN: 9780335209552

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This book argues that if public services are to be 'reformed' or 'improved,' achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders.' They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behavior to make this happen. This book presents a This book argues that if public services are to be 'reformed' or 'improved,' achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders.' They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behavior to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. Providing Quality in the Books, Political Science & Government~~Public Affairs & Administration, Providing-Quality-in-the-Public-Sector~~Lucy-Gaster, 999999999, Providing Quality in the Public Sector: A Practical Approach to Improving Public Services, Lucy Gaster, Amanda Squires, 0335209556, McGraw-Hill Companies, The, , , , , McGraw-Hill Companies, The

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Providing Quality in the Public Sector: A Practical Approach to Improving Public Services - Lucy Gaster, Amanda Squires
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2003

ISBN: 0335209556

ID: 17148453070

[EAN: 9780335209552], Gebraucht, guter Zustand, [PU: Open University Press], Political Science|General, Political Science|Political Process|Public Affairs & Administration, Political Science|Public Policy|General, Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside.

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Providing Quality in the Public Sector - Lucy Gaster
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Lucy Gaster:
Providing Quality in the Public Sector - Taschenbuch

ISBN: 9780335209552

Paperback, [PU: OPEN UNIVERSITY PRESS], Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government., Central Government

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Providing Quality in the Public Sector: A Practical Approach to Improving Public Services - Lucy Gaster, Amanda Squires
Vergriffenes Buch, derzeit bei uns nicht verfügbar.
(*)
Lucy Gaster, Amanda Squires:
Providing Quality in the Public Sector: A Practical Approach to Improving Public Services - Erstausgabe

2003, ISBN: 0335209556

ID: 14269746210

[EAN: 9780335209552], Gebraucht, [PU: Open University Press], Political Science|General, Political Science|Political Process|Public Affairs & Administration, Political Science|Public Policy|General, Ships from the UK. Former Library book. Shows definite wear, and perhaps considerable marking on inside.

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Providing Quality In The Public Sector: A Practical Approach to Improving Public Services (Public Policy and Management)
Autor:

Squires, Amanda; Gaster, Lucy; Gaster Squires

Titel:

Providing Quality In The Public Sector: A Practical Approach to Improving Public Services (Public Policy and Management)

ISBN-Nummer:

9780335209552

Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.

Detailangaben zum Buch - Providing Quality In The Public Sector: A Practical Approach to Improving Public Services (Public Policy and Management)


EAN (ISBN-13): 9780335209552
ISBN (ISBN-10): 0335209556
Taschenbuch
Erscheinungsjahr: 2003
Herausgeber: Open University,
312 Seiten
Gewicht: 0,417 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 29.07.2007 11:08:05
Buch zuletzt gefunden am 20.12.2015 12:34:13
ISBN/EAN: 9780335209552

ISBN - alternative Schreibweisen:
0-335-20955-6, 978-0-335-20955-2

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