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Automotive Service Management - Andrew Rezin
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Andrew Rezin:

Automotive Service Management - gebunden oder broschiert

ISBN: 0131998633

[SR: 2487599], Hardcover, [EAN: 9780131998636], Prentice Hall, English, English, English, Prentice Hall, Book, Prentice Hall, Prentice Hall, 14043891, General, 68, Business, Finance & Law, 1025612, Subjects, 266239, Books, 277101, Repair, 277077, Automotive, 277076, Transport, 59, Reference, 1025612, Subjects, 266239, Books, 125167031, General AAS, 277077, Automotive, 277076, Transport, 59, Reference, 1025612, Subjects, 266239, Books, 125166031, General AAS, 277076, Transport, 59, Reference, 1025612, Subjects, 266239, Books, 922404, Automotive Technology, 278271, Automotive, 278115, Engineering & Technology, 57, Science & Nature, 1025612, Subjects, 266239, Books, 125261031, General AAS, 278271, Automotive, 278115, Engineering & Technology, 57, Science & Nature, 1025612, Subjects, 266239, Books, 923008, Higher Education, 922364, Education, 278115, Engineering & Technology, 57, Science & Nature, 1025612, Subjects, 266239, Books, 125259031, General AAS, 278115, Engineering & Technology, 57, Science & Nature, 1025612, Subjects, 266239, Books, 923006, Higher Education, 922526, Education, 278320, Mathematics, 57, Science & Nature, 1025612, Subjects, 266239, Books, 125228031, General AAS, 57, Science & Nature, 1025612, Subjects, 266239, Books, 400530011, English, 400529011, Language (feature_browse-bin), 365481011, Refinements, 266239, Books, 492563011, Hardcover, 492562011, Format (binding_browse-bin), 365481011, Refinements, 266239, Books, 182018031, Regular Size, 182016031, Font Size (format_browse-bin), 365481011, Refinements, 266239, Books

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Automotive Service Management - Rezin, Andrew
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Rezin, Andrew:

Automotive Service Management - gebunden oder broschiert

2008, ISBN: 0131998633

ID: 14067871301

[EAN: 9780131998636], [PU: Prentice Hall], Technology|Engineering|Automotive, Transportation|General, This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Summary: SECTION ONE: SERVICE OPERATIONS 1. The Automotive Service Industry 2. Physical Resources 3. Manpower Resources 4. The Service Workflow SECTION TWO: MANAGEMENT STYLES 5. Classic Management 6. The Complex Role of Management 7. Being a Leader 8. Business Ethics SECTION THREE: MANAGEMENT STRATEGIES 9. Long-Range Planning 10. Strategic and Short-Range Planning 11. Decision-Making 12. Continuous Improvement SECTION FOUR: FINANACIAL MANAGEMENT 13. Income and Expense 14. Compensation Plans 15. Production Plans 16. Analysis and Action SECTION FIVE: ORGANIZING AND MANAGING YOUR EFFORTS 17. Prioritizing and Organizing 18. Time Management SECTION SIX: CUSTOMER RELATIONS 19. The Value of Satisfied Customers 20. Building Basic Communication Skills 21. Resolving Customer Disputes SECTION SEVEN: EMPLOYEE RELATIONS 22. Recruiting and Selection 23. Motivating Employees 24. Corrective Discipline SECTION EIGHT: MARKETING, MERCHANDISING, AND SELLING SERVICE 25. Public Marketing Mediums and Strategies 26. Point of Purchase Merchandising 27. Target Marketing to Your Customers 28. Selling Service in the Shop SECTION NINE: THE LEGAL ISSUES AND RESPONSIBILITIES 29. Legal Guidelines for Service Operations 30. OSHA and Workplace Safety

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Automotive Service Management
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Automotive Service Management - neues Buch

ISBN: 9780131998636

ID: 5738641

For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage-going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today's service managers-including customer relations, legal issues, safety, marketing and merchandising. Written in a. For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage-going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today's service managers-including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry. Books, Technology, Engineering and Agriculture~~Transport Technology & Trades~~Automotive Technology & Trades, Automotive Service Management~~Book~~9780131998636~~Andrew Rezin, , , , , , , , , ,, [PU: Prentice Hall]

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Automotive Service Management: Principles Into Practice - Rezin, Andrew A.
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Automotive Service Management: Principles Into Practice - gebrauchtes Buch

ISBN: 9780131998636

ID: 373168

Unique in approach, this book provides a broad range of coverage-going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today's service managers-including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry. Automotive Service Management: Principles Into Practice Rezin, Andrew A., Pearson Prentice Hall

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Automotive Service Management: Principles into Practice Automotive-Service-Management~~Andrew-A-Rezin Transportation>Auto Repair>Auto Repair Hardcover, Prentice Hall

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Automotive Service Management: Principles Into Practice
Autor:

Rezin, Andrew A.

Titel:

Automotive Service Management: Principles Into Practice

ISBN-Nummer:

9780131998636

For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage--going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today's service managers--including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.

Detailangaben zum Buch - Automotive Service Management: Principles Into Practice


EAN (ISBN-13): 9780131998636
ISBN (ISBN-10): 0131998633
Gebundene Ausgabe
Erscheinungsjahr: 2008
Herausgeber: Prentice Hall
381 Seiten
Gewicht: 1,102 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 25.04.2008 16:58:25
Buch zuletzt gefunden am 19.03.2016 13:41:07
ISBN/EAN: 9780131998636

ISBN - alternative Schreibweisen:
0-13-199863-3, 978-0-13-199863-6

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