McGraw, Phillip C:Life Strategies: Doing What Works, Doing What Matters
- Taschenbuch 2006, ISBN: 9780091819996
Gebundene Ausgabe
New Delhi, India: Gyan Books Pvt. Ltd., 1999. No doubt, today there is a resurgence of interest in the West towards the Spiritual sciences of which Astrology is most prominent. Unluckily,… Mehr…
New Delhi, India: Gyan Books Pvt. Ltd., 1999. No doubt, today there is a resurgence of interest in the West towards the Spiritual sciences of which Astrology is most prominent. Unluckily, in spite of this in West, it is viewed as a purely esoteric science, without a basis of Scientific understanding, hence misunderstood. Ironically, most of the people have little (or no true) Knowledge of this Holy science, thinking it to be a fantasy. The Author accepts this fact that Vedic astrology is not only extremely accurate in helping an individual to understand what his or her future will be during this lifetime, but also gives an understanding as to the true Nature of matter and spirit, allowing knowledge to be gained of who we are and how to achieve success on all three levels, i.e. physical, mental and spiritual. The main Purpose of the author to prepare this Study is to teach how to actually cast horoscopes, rather than simply as an aid to understanding a chart. Having your Horoscope done it should help you to make the right choices in life to gain success in all you desire.The author has divided this study into three sections. First section is concerned with the practical applications of Vedic astrology in different areas of life, the second section gives descriptions of the characteristics and representations of the planets, signs, houses and stars and the last section tells about the remedial measures to help Balance disharmonic influences within the horoscope.Printed Pages: 230.. Hardcover. New/New., Gyan Books Pvt. Ltd., 1999, Allen & Unwin/Viva Books, 2006. First edition. Softcover. New. What do you think about when you hear the words ‘customer service’? Perhaps you picture a smiling face behind a counter or an operator taking an order on the phone. If this is your image of service then you are right, but you are also wrong. These are all examples of customer interactions, which is only a small part of customer service. True customer service begins before the customer approaches your business and persists after they leave-get it right and the effect on your bottom line can be amazing. Making Customer Service Happen shows you how to operate your business so that you can deliver what your customers want while spending less and boosting profits. Find out how to conduct powerful research so you can focus your activities, how to pick the right level of service so that you spend exactly the right amount, how to select and manage your people so that they meet your customers’ needs, how to create service processes that deliver results, and how to measure performance so that you achieve customer satisfaction and loyalty. Making Customer Service Happen gives you the tools, techniques, checklists, examples and ideas you need to truly make customer service happen. Making it Happen books provide you with the inspiration, ideas and tools to generate positive change. The books in this series are written with a practical focus so that you can learn about the theory, advantages and pitfalls of the subject matter in order to create an action plan that is right for your workplace. Contents: About the series • About the book • About the author • Chapter 1 Understanding customers • Chapter 2 The service strategy • Chapter 3 Delivering service • Chapter 4 Service processes and infrastructure • Chapter 5 Customer satisfaction and loyalty • Chapter 6 Worksheets • Index Printed Pages: 126., Allen & Unwin/Viva Books, 2006, Allen & Unwin/Viva Books, 2006. First edition. Softcover. New. What do you think about when you hear the words customer service? Perhaps you picture a smiling face behind a counter or an operator taking an order on the phone. If this is your image of service then you are right, but you are also wrong. These are all examples of customer interactions, which is only a small part of customer service. True customer service begins before the customer approaches your business and persists after they leave-get it right and the effect on your bottom line can be amazing. Making Customer Service Happen shows you how to operate your business so that you can deliver what your customers want while spending less and boosting profits. Find out how to conduct powerful research so you can focus your activities, how to pick the right level of service so that you spend exactly the right amount, how to select and manage your people so that they meet your customers needs, how to create service processes that deliver results, and how to measure performance so that you achieve customer satisfaction and loyalty. Making Customer Service Happen gives you the tools, techniques, checklists, examples and ideas you need to truly make customer service happen. Making it Happen books provide you with the inspiration, ideas and tools to generate positive change. The books in this series are written with a practical focus so that you can learn about the theory, advantages and pitfalls of the subject matter in order to create an action plan that is right for your workplace. Contents: About the series About the book About the author Chapter 1 Understanding customers Chapter 2 The service strategy Chapter 3 Delivering service Chapter 4 Service processes and infrastructure Chapter 5 Customer satisfaction and loyalty Chapter 6 Worksheets Index Printed Pages: 126. Making Customer Service Happen: A simple and effective guide to achieving customer satisfaction while reducing your costs (Series: Making it Happen)Kristin Hickey,Neville Lake9781875889518, Allen & Unwin/Viva Books, 2006, Allen & Unwin/Viva Books, 2006. First edition. Softcover. New. What do you think about when you hear the words ‘customer service’? Perhaps you picture a smiling face behind a counter or an operator taking an order on the phone. If this is your image of service then you are right, but you are also wrong. These are all examples of customer interactions, which is only a small part of customer service. True customer service begins before the customer approaches your business and persists after they leave-get it right and the effect on your bottom line can be amazing. Making Customer Service Happen shows you how to operate your business so that you can deliver what your customers want while spending less and boosting profits. Find out how to conduct powerful research so you can focus your activities, how to pick the right level of service so that you spend exactly the right amount, how to select and manage your people so that they meet your customers’ needs, how to create service processes that deliver results, and how to measure performance so that you achieve customer satisfaction and loyalty. Making Customer Service Happen gives you the tools, techniques, checklists, examples and ideas you need to truly make customer service happen. Making it Happen books provide you with the inspiration, ideas and tools to generate positive change. The books in this series are written with a practical focus so that you can learn about the theory, advantages and pitfalls of the subject matter in order to create an action plan that is right for your workplace. Contents: About the series • About the book • About the author • Chapter 1 Understanding customers • Chapter 2 The service strategy • Chapter 3 Delivering service • Chapter 4 Service processes and infrastructure • Chapter 5 Customer satisfaction and loyalty • Chapter 6 Worksheets • Index Printed Pages: 126., Allen & Unwin/Viva Books, 2006, Vermilion, 1999. Paperback. Good. Dr. Philip McGraw will be a familiar figure to those who watch Oprah Winfrey. He's the psychotherapist on Oprah's new "Change Your Life" TV show, and the trial scientist who helped Oprah win the Amarillo beef trial in 1997. But even without his TV personality tag, Dr. McGraw is a formidable figure with over 15 years experience in the psycho-legal system, and now head of a litigation firm consisting of a team of experts from various specialisms. As such, Dr. McGraw's Life Strategies is a punchy, no nonsense guide to shaping and reshaping your life. There are certain Life Laws that are necessary to succeed, McGraw explains, and these include: You create your own experience; Life rewards action; Life is managed, not cured; and We teach people how to treat us. Each chapter, most of them headed by one of the Life Laws, brims with sharp-shooting advice, insightful commentary, case-studies and assignments to test and measure your progress. And be warned, McGraw is a brilliant observer of human foibles. He knows all the excuses we tend to make about bad relationships, unsatisfying jobs and negative behaviour, and he offers the kind of straightforward advice that makes mincemeat of every excuse. So, if you don't intend to make active or dramatic changes in your life, this is not the book for you! This text tells the reader how to make a dramatic change in their lives. Whether its a bad relationship, a dead-end career, or a harmful habit, Phillip McGraw's "10 Life Laws" help readers wake up and get our of their ruts. Paperback - 1999 - fair condition, a curious letter inside front page - - used books, secondhand books, out of print books, hard to find books, for sale, second-hand books, college books, student books, nonfiction, non-fiction books delivered world wide., Vermilion, 1999<
