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Signposts to Service Excellence - Shonhiwa, Shepherd
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The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa. Signposts to Service Excellence Shonhiwa, Shepherd The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa.

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The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa.Taal: Engels; Afmetingen: 9x229x152 mm; Gewicht: 249,00 gram; Verschijningsdatum: juni 2001; ISBN10: 1868881687; ISBN13: 9781868881680; , Engelstalig | Paperback | 2001, Economie & Bedrijf, Bedrijfssectoren, Marketing & Communicatie, Consumentengedrag, Economie & Bedrijf, Ondernemerschap & Mkb, Unisa Press

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The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa. Signposts to Service Excellence Buch (fremdspr.) Bücher, Unisa Press

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The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa. Signposts to Service Excellence Shonhiwa, Shepherd, Unisa Press

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Signposts to Service Excellence: The African Paradigm Signposts-to-Service-Excellence~~Shepherd-Shonhiwa Business>Sales>Sales Paperback, African Books Collective Limited

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Details zum Buch
Signposts to Service Excellence
Autor:

Shonhiwa, Shepherd

Titel:

Signposts to Service Excellence

ISBN-Nummer:

1868881687

The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa.

Detailangaben zum Buch - Signposts to Service Excellence


EAN (ISBN-13): 9781868881680
ISBN (ISBN-10): 1868881687
Taschenbuch
Erscheinungsjahr: 1992
Herausgeber: Unisa Press
164 Seiten
Gewicht: 0,249 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 20.11.2007 11:45:33
Buch zuletzt gefunden am 30.09.2016 15:09:42
ISBN/EAN: 1868881687

ISBN - alternative Schreibweisen:
1-86888-168-7, 978-1-86888-168-0

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