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Satisfaction: How Every Great Company Listens to the Voice of the Customer - Chris Denove, James Power
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Satisfaction: How Every Great Company Listens to the Voice of the Customer - gebrauchtes Buch

ISBN: 9781591841647

ID: 9781591841647

The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J.D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data-and insights previously available only to the firm's clients. This is the The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J.D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data-and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: Understand the financial link between satisfaction and profits Turn customers who are simply 'satisfied' into vocal advocates Empower frontline employees to do the right thing Use problem resolution as an opportunity to make new fansSatisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day-and of other companies that ignored the voice of the customer, with dire consequences. Books, Business & Economics~~Customer Relations, Satisfaction~~Chris-Denove, 722676, Satisfaction: How Every Great Company Listens to the Voice of the Customer, Chris Denove, James Power, 159184164X, Penguin Publishing Group, , , , , Penguin Publishing Group

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Satisfaction: How Every Great Company Listens to the Voice of the Customer - Denove, Chris / Power, James D., IV
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Denove, Chris / Power, James D., IV:

Satisfaction: How Every Great Company Listens to the Voice of the Customer - gebrauchtes Buch

ISBN: 9781591841647

ID: 7259584

The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the companyas senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research dataaand insights previously available only to the firmas clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: a Understand the financial link between satisfaction and profits a Turn customers who are simply asatisfieda into vocal advocates a Empower frontline employees to do the right thing a Use problem resolution as an opportunity to make new fans "Satisfaction" offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that donat just talk the talk, but walk the walk every dayaand of other companies that ignored the voice of the customer, with dire consequences. Satisfaction: How Every Great Company Listens to the Voice of the Customer Denove, Chris / Power, James D., IV, Portfolio

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Satisfaction - Denove, Chris; Power, James
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Denove, Chris; Power, James:
Satisfaction - neues Buch

ISBN: 9781591841647

ID: 301267

It always seemed that J. D. Power and Associates wrote the book on customer satisfaction. Now they have, and the business community should be thankful for it. (Horst H. Schulze, founding president and COO, Ritz-Carlton Hotels) In Satisfaction , the customers experience is broken down into bite-sized, logical components that managers can use to develop practical business strategies. A truly valuable book. (Ken Blanchard, coauthor, The One Minute Manager and Customer Mania! ) The folks at J.D. Power and Associates wrote the book on [customer satisfaction] and now theyve written the bible. Satisfaction is an important book, and a good read, too. (Paul Ingrassia, president, Dow Jones Newswires)]]> Business Business eBook, Penguin Publishing Group

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Satisfaction - Denove, Chris; Power, James
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(*)
Denove, Chris; Power, James:
Satisfaction - neues Buch

ISBN: 9781591841647

ID: 301267

It always seemed that J. D. Power and Associates wrote the book on customer satisfaction. Now they have, and the business community should be thankful for it. (Horst H. Schulze, founding president and COO, Ritz-Carlton Hotels) In Satisfaction , the customers experience is broken down into bite-sized, logical components that managers can use to develop practical business strategies. A truly valuable book. (Ken Blanchard, coauthor, The One Minute Manager and Customer Mania! ) The folks at J.D. Power and Associates wrote the book on [customer satisfaction] and now theyve written the bible. Satisfaction is an important book, and a good read, too. (Paul Ingrassia, president, Dow Jones Newswires)]]> Business Business, Penguin Publishing Group

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Satisfaction - Denove, Chris/ Power, James D., IV
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Denove, Chris/ Power, James D., IV:
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ISBN: 159184164X

ID: 159184164X

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Satisfaction: How Every Great Company Listens to the Voice of the Customer
Autor:

Denove, Chris; Power, James D. , IV

Titel:

Satisfaction: How Every Great Company Listens to the Voice of the Customer

ISBN-Nummer:

159184164X

For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.

Detailangaben zum Buch - Satisfaction: How Every Great Company Listens to the Voice of the Customer


EAN (ISBN-13): 9781591841647
ISBN (ISBN-10): 159184164X
Taschenbuch
Erscheinungsjahr: 2007
Herausgeber: Portfolio
266 Seiten
Gewicht: 0,268 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 29.02.2008 21:57:53
Buch zuletzt gefunden am 15.09.2016 23:56:19
ISBN/EAN: 159184164X

ISBN - alternative Schreibweisen:
1-59184-164-X, 978-1-59184-164-7

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