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Why Service Stinks: ...and Exactly What to Do about It! - Gross, T. Scott
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Gross, T. Scott:

Why Service Stinks: ...and Exactly What to Do about It! - neues Buch

ISBN: 9780793176816

Packed with carefully validated research and engaging examples of best and worst practices, "Why Service Stinks" is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Author, T. Scott Gross profiles superb server-customer relationships to teach model approaches and shares some unforgettable stories of dreadful service to point out how these situations could have been easily remedied. With wit and authority, Gross shows how managers in any business can improve their customer's experience and encourage repeat business. T. Scott Gross is known as one of the giants in customer service. He is a tireless and celebrated speaker on the topic, with a client roster studded with the biggest businesses in the country. His inside knowledge of these companies, access to top service leaders, and commonsense approach will hit the mark with readers. Features of "Why Service Stinks" include: - Simon says-What management can do to inspire outstanding service. - How to hire a fantastic server-Ten street-smart questions to ask when interviewing. - The influences of consequences-The effects of pay, perks, and benefits on service. - Lessons from the masters-How "Crate & Barrel," "Container Store," and other service leaders do what they do so well. This may be the first research-oriented book on customer service, with complete statistical analysis, but Gross's revered sense of humor comes blazing through the data with anecdotal highlights that put the subject of customer service into perspective. Why Service Stinks: ...and Exactly What to Do about It! Gross, T. Scott Packed with carefully validated research and engaging examples of best and worst practices, this is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices.

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Gross, T. Scott:

Why Service Stinks: ...and Exactly What to Do about It! - Taschenbuch

2003, ISBN: 0793176816, Lieferbar binnen 4-6 Wochen Versandkosten:Versandkostenfrei innerhalb der BRD

ID: 9780793176816

Internationaler Buchtitel. In englischer Sprache. Verlag: Addison Wesley Publishing Company, 229 Seiten, L=228mm, B=152mm, H=15mm, Gew.=308gr, [GR: 27860 - TB/Wirtschaft/Werbung, Marketing], [SW: - Business / Economics / Finance], Kartoniert/Broschiert, Klappentext: Packed with carefully validated research and engaging examples of best and worst practices, this is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Packed with carefully validated research and engaging examples of best and worst practices, this is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices.

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Why Service Stinks - Gross, T. Scott
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Gross, T. Scott:
Why Service Stinks - neues Buch

ISBN: 9780793176816

Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Business Business eBook Packed with carefully validated research and engaging examples of best and worst practices, this is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices.

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Why Service Stinks - Gross, T. Scott
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Gross, T. Scott:
Why Service Stinks - neues Buch

ISBN: 9780793176816

ID: 226220

Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Business Business eBook, Dearborn Trade Publishing

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Why Service Stinks...and Exactly What to Do About It! - Gross, T. Scott
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Why Service Stinks...and Exactly What to Do About It! - gebrauchtes Buch

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Details zum Buch
Why Service Stinks: ...and Exactly What to Do about It!
Autor:

Gross, T. Scott

Titel:

Why Service Stinks: ...and Exactly What to Do about It!

ISBN-Nummer:

0793176816

Packed with carefully validated research and engaging examples of best and worst practices, this is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices.

Detailangaben zum Buch - Why Service Stinks: ...and Exactly What to Do about It!


EAN (ISBN-13): 9780793176816
ISBN (ISBN-10): 0793176816
Taschenbuch
Erscheinungsjahr: 2003
Herausgeber: Addison Wesley Publishing Company
229 Seiten
Gewicht: 0,308 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 20.11.2007 11:45:33
Buch zuletzt gefunden am 29.10.2016 08:12:28
ISBN/EAN: 0793176816

ISBN - alternative Schreibweisen:
0-7931-7681-6, 978-0-7931-7681-6

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